At Grace Stitch Fabrics, we value our customers and want you to be fully satisfied with every purchase. Since our products are women’s unstitched clothes, we follow a clear refund and returns process to ensure fairness and quality for all customers.

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Fabrics must be unused, unstitched, unwashed, and in their original condition with all packaging intact.
  • Any product that has been cut, stitched, altered, washed, or damaged after delivery will not be accepted for return.
  • Sale or discounted items are not eligible for returns unless they are delivered in defective or damaged condition.

2. Non-Returnable Items

  • Stitched, customized, or altered fabrics cannot be returned.
  • Items purchased during clearance or promotional sales are non-returnable.

3. Refund Process

  • Once we receive and inspect your returned fabric, you will be notified by email regarding the status of your refund.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the product delivered was defective or incorrect.

4. Damaged or Incorrect Items

If you receive an incorrect design, defective fabric, or damaged parcel, please contact us within 48 hours of delivery at 📧 info@gracestitchfabrics.store with your order number, photos of the fabric, and a short description of the issue. We will prioritize resolving your concern through replacement or refund.

5. How to Request a Return

  1. Email info@gracestitchfabrics.store with your order details and reason for return.
  2. Wait for confirmation and return instructions from our support team.
  3. Pack the fabric securely in its original packaging and send it to our return address.

6. Return Address

Grace Stitch Fabrics
📍 1st Floor, Manzoor Plaza, Plot 14E, Fazal-e-Haq Rd, G-6/2, Blue Area, Pakistan

7. Contact Us

For any questions or assistance related to refunds and returns, please contact us at:
📧 info@gracestitchfabrics.store